At TecCharge, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged or defective
- The wrong item was delivered
- The product is unused and in its original packaging
Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for return.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Used products
- Products without original packaging
- Items damaged due to improper handling by the customer
- Clearance or final sale items (if applicable)
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team at info@tecccharge.com within 7 days of receiving your order.
- Provide your order number, product details, and the reason for return.
- Our team will review your request and provide return instructions.
- Once the product is received and inspected, we will process your refund or replacement.
4. Refund Policy
After receiving and inspecting the returned product:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method where possible.
- Shipping charges are non-refundable unless the return is due to our mistake.
5. Exchanges
If you received a defective or incorrect item, we will arrange a replacement at no additional cost once the returned product has been inspected.
6. Shipping for Returns
Customers may be responsible for return shipping costs unless the return is due to:
- A damaged product
- Incorrect item delivered by us
If you have any questions regarding this policy, please contact us:
Email: info@tecccharge.com